FAQs

Ginger Biscuits are 40% moisture and so fresh, that yes, they can mold quickly. As there are no preservatives in them spores will germinate on their high moisture content.

We recommend storing Ginger Biscuits in the refirgerator and using them within 3-5 days. To make them last longer freeze them. Please check them closely before feeding.

Interested in what's happening? Click to learn why mold forms.

Returns and refund claims must be made within 30 days of your order date.

Due to the health of our customers and their pets we cannot accept opened packages.

Items must be returned in new, original condition in its original packaging. Shipping fees are nonrefundable.

Returns are processed within 48 hours of being received. Please allow two billing cycles for refunds to appear.

Please email us for a Return Authorization Number at love@ginger-biscuits.com

If you have any issue with your product or order you have 24 hours to contact us within receiving your order.